Survey side pop components load in the bottom left hand corner of your page and let you ask your visitors a question.

You have the option to give them a custom response and CTA based on their answer. You can then use their response as a data source in the Segment Creator.

Note: After a user has engaged with the side pop, it will not display again.

There are two types of questionnaire side pops. You can choose to create a side pop with or without personalized CTA.

Survey side pop with personalized success messages: You should use a personalized success message and CTA if you have a specific resource, asset, or page to send the visitor to that is relevant to the response they've given you.

Survey side pops: If you simply want to ask the question, collect the response, and subsequently personalize their experience, choose a side pop without personalized CTA.

First, decide who should see your side pop. For example, you may want to only show the side pop to users you do not already have information about, so you can create a segment that excludes customers and known visitors.

For more info on creating a segment, check out this guide.

After you've created your segment, click on "Create an Experience" and choose either "Survey Side pop with personalized success message" or "Survey Side pop" (click the "Show others" button at the bottom of the modal to see the plain Survey side pop option.)

Give your side pop a name and configure the page or pages the side pop should display on.

Now, create your side pop content! Information on what can be configured is listed below. When your side pop is ready to go, hit "Launch" in the top right corner.

By default, your experience will distribute 50% of your traffic to control, and the remaining to your personalized experience. If you would like all users of your chosen segment to see the experience, be sure to Promote the experience.

If you have chosen a side pop with personalized CTA, you will be prompted to select your primary conversion event(s) after you click launch. Here, you can choose to select a specific conversion events to track for visitors that click through on the personalized CTA. For example, if you are sending the visitor to a relevant blog post, you might select a blog subscription conversion event.

If there is no conversion event on the page you are linking to, simply leave the setting as "All conversions" and Mutiny will track overall conversions for those that respond to the side pop questionnaire.

Mutiny will automatically track the number of responses to each question and the conversions after response. If you are using a side pop with personalized CTA, Mutiny will also track clickthroughs on the CTA and the primary conversion rate.

On the experience card, you can click to view a breakdown by response.

Once you have created your side pop, the response options will be available in the Segment Creator to create segments and build personalized experiences based on user responses.

Editor with configuration options

Question:

Response Options:

Success Message(s):

Note: Use the "Question/Success" toggle buttons at top right to switch between different states of the side pop

Look & Feel:

Functionality:

If you have any questions, we’re here to help! Please feel free to contact us at any time, either through intercom chat or via mutinylovesyou@mutinyhq.com.