FAQs & Troubleshooting

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19 articles in this collection
Written by Molly Bruckman, Bryan Tharalson, Alec Hoey and 4 others

Data Deletion Endpoint

Programmatically delete user data in Mutiny
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Written by Bryan Tharalson
Updated over a week ago

Persisting UTMs in a redirect experience

Keep UTMs in your redirect experiences
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Written by June Castro
Updated over a week ago

Preventing Cloudflare from Loading Mutiny Asynchronously

Avoid issues with flicker when loading Mutiny while using Cloudflare CDN
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Written by Alec Hoey
Updated over a week ago

Adding Mutiny to new URL domains

How to add the Mutiny client to new URL domains after your initial installation
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Written by Molly Bruckman
Updated over a week ago

Visited URL vs Experience URL Conditions

"Visited URL" is a data attribute used to segment visitors who have seen pages. "Experience URL Conditions" are where the experience runs.
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Written by Molly Bruckman
Updated over a week ago

How to prevent Wordpress plug-ins from caching your Mutiny client

If you use Wordpress and have certain plug-ins, it's possible Mutiny's client will cache, causing any changes made in the app to not render
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Written by Neel Shivdasani
Updated over a week ago

Troubleshooting your IP-based audience targeting

It's possible users will temporarily be categorized into different audiences based on their WiFi usage
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Written by Neel Shivdasani
Updated over a week ago

Optimization Algorithms

Experiment, Promoted, Variations, Optimize, Epsilon Greedy, Thompson Sampling, How to optimize traffic using Mutiny's experience states
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Written by Babak Behzad
Updated over a week ago

Redirects and performance

For full page redesigns, you can redirect visitors from a certain segment from one page to another and measure the impact.
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Written by Neel Shivdasani
Updated over a week ago

Data Protection and CCPA & GDPR Compliance

Mutiny is fully compliant with CCPA/GDPR and SOC2, and will keep your data protected. Learn how to implement Mutiny with cookie consent.
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Written by Molly Bruckman
Updated over a week ago

Impact of Ad Blockers on Mutiny

Overview of how Mutiny interacts with ad blockers and what you can do to minimize the impact.
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Written by Molly Bruckman
Updated over a week ago

How the Mutiny Client Code Works

Installing the Mutiny Client lets you identify visitors, launch personalized experiences, and track conversion events.
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Written by Molly Bruckman
Updated over a week ago

Mutiny + AB Testing Tools

Many people use Mutiny alongside their AB testing platform. Here is an overview to make sure you are using both effectively.
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Written by Molly Bruckman
Updated over a week ago

Confirm which Mutiny experiences you are in

Determine which segments and experiences you are seeing from the browser
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Written by Molly Bruckman
Updated over a week ago

Viewing the generic site experience

Quick tip for how you can see the generic, non-personalized or control version of your page
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Written by Molly Bruckman
Updated over a week ago

How do I know if IP enrichment makes sense for me?

Your decision to personalize audiences based on IP enrichment signals will depend on how much of your audience you can identify.
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Written by Molly Bruckman
Updated over a week ago

Mutiny Performance and Reliability

Performance and reliability is critical. Latency, availability, and data durability are at the heart of what we do.
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Written by Molly Bruckman
Updated over a week ago

Identifying what experience you are in

How to understand if you are in the experiment or control version of the Mutiny test
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Written by June Castro
Updated over a week ago

[Beta] How to change roles and permissions

Roles enable you to grant different permissions to different people based on what they need to do or should have access to
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Written by Kevin Yien
Updated over a week ago