FAQs & Troubleshooting

20 articles

A+5

Written by Bryan Tharalson, June Castro, Alec Hoey and 5 others

Data Deletion Endpoint

Programmatically delete user data in Mutiny

Written by Bryan Tharalson. Updated over a week ago

Persisting UTMs in a redirect experience

Keep UTMs in your redirect experiences

Written by June Castro. Updated over a week ago

Preventing Cloudflare from Loading Mutiny Asynchronously

Avoid issues with flicker when loading Mutiny while using Cloudflare CDN

Written by Alec Hoey. Updated over a week ago

Adding Mutiny to new URL domains

How to add the Mutiny client to new URL domains after your initial installation

Written by Molly Bruckman. Updated over a week ago

Visited URL vs Experience URL Conditions

"Visited URL" is a data attribute used to segment visitors who have seen pages. "Experience URL Conditions" are where the experience runs.

Written by Molly Bruckman. Updated over a week ago

How to prevent Wordpress plug-ins from caching your Mutiny client

If you use Wordpress and have certain plug-ins, it's possible Mutiny's client will cache, causing any changes made in the app to not render

Written by Neel Shivdasani. Updated over a week ago

Troubleshooting your IP-based audience targeting

It's possible users will temporarily be categorized into different audiences based on their WiFi usage

Written by Neel Shivdasani. Updated over a week ago

Optimization Algorithms

Experiment, Promoted, Variations, Optimize, Epsilon Greedy, Thompson Sampling, How to optimize traffic using Mutiny's experience states

Written by Babak Behzad. Updated over a week ago

Redirects and performance

For full page redesigns, you can redirect visitors from a certain segment from one page to another and measure the impact.

Written by Neel Shivdasani. Updated this week

Data Protection and CCPA & GDPR Compliance

Mutiny is fully compliant with CCPA/GDPR and SOC2, and will keep your data protected. Learn how to implement Mutiny with cookie consent.

Written by Molly Bruckman. Updated over a week ago

Impact of Ad Blockers on Mutiny

Overview of how Mutiny interacts with ad blockers and what you can do to minimize the impact.

Written by Molly Bruckman. Updated over a week ago

How the Mutiny Client Code Works

Installing the Mutiny Client lets you identify visitors, launch personalized experiences, and track conversion events.

Written by Molly Bruckman. Updated over a week ago

Mutiny + AB Testing Tools

Many people use Mutiny alongside their AB testing platform. Here is an overview to make sure you are using both effectively.

Written by Molly Bruckman. Updated over a week ago

Confirm which Mutiny experiences you are in

Determine which segments and experiences you are seeing from the browser

Written by Molly Bruckman. Updated over a week ago

Viewing the generic site experience

Quick tip for how you can see the generic, non-personalized or control version of your page

Written by Molly Bruckman. Updated over a week ago

How do I know if IP enrichment makes sense for me?

Your decision to personalize audiences based on IP enrichment signals will depend on how much of your audience you can identify.

Written by Molly Bruckman. Updated over a week ago

Mutiny Performance and Reliability

Performance and reliability is critical. Latency, availability, and data durability are at the heart of what we do.

Written by Molly Bruckman. Updated over a week ago

Identifying what experience you are in

How to understand if you are in the experiment or control version of the Mutiny test

Written by June Castro. Updated over a week ago

How to change roles and permissions

Roles enable you to grant different permissions to different people based on what they need to do or should have access to

Written by Kevin Yien. Updated over a week ago

How to set up your CORS policy for Mutiny.

You may need to set up Cross-Origin Resource Sharing in order for Mutiny to work correctly on your site.

Written by George Dilthey. Updated over a week ago